UPDATED 12-06-2020, 10:30 LT
In light of the current situation caused by the spread of COVID-19, UIA offers flexible conditions for planning your trip.
IS YOUR FLIGHT CANCELED?
- Obtain a promo code online. Exchange an unused ticket (its unused coupon) or an unused additional service for a promo code with an additional bonus 25%. The promo code can be used to pay for a new ticket, including fare and taxes or an additional service on any UIA scheduled flight in any class of service. The promo code can be used on the UIA website during 2 years from the date of its issuing.
If your ticket or additional service are not eligible for online refund procedure, please fill out the feedback form.
- Make a free change date of your travel and rebook tickets for UIA flights to the same destination during the ticket validity:
- Send a claim * for a refund for an unused ticket:
- To contact the Contact Center for other questions, please fill out the feedback form:
*IMPORTANT! Due to a large number of requests, your claim will be considered within 90 days from the date the request was received.
Our team is working 24/7 to process each request, find the best possible solution, and reply as quickly as possible.
Information about UIA ticket offices work during quarantine from March 17 to July 31
Cancelled flights due to COVID-19 (updated 24-06-2020, 11:00 LT)