Contact Center


+38 (044) 581-50-50
+38 (044) 364-50-50

Do you have any questions regarding your reservation? Would you like to change your ticket or request additional services? Please send us your request via our contact form.

To contact the Contact Center for other questions, please follow the link.

Lost baggage tracing at
Boryspil International Airport

+38 (050) 398-00-11

08:00 - 19:00 (LT)

Get information about baggage tracing online or at our Contact Center.


For any questions about UIA services you can contact our online virtual assistant
Facebook Messenger Bot UIAhelper.


Dear Customers,

Your safety and that of UIA’s staff are a priority for the airline.
Due to the necessity to comply with the requirements imposed by the decision of the Government of Ukraine on quarantine, UIA offices have closed from March 17 till July 31, 2020, inclusive. Currently, our Contact Center does not take calls. So, please, be so kind, as:

We apologize for any inconvenience this might cause.
We wish everyone good health!

The information about UIA flight PS752 January 8, 2020: 0800601527 (for calls from Ukraine) and +380 44 581 50 19 (for calls from abroad), as well as via the link https://www.flyuia.com/ua/en/dark-news

Contact information

UIA Ticket Offices
Kyiv Head Office
Worldwide offices