Check in and boarding

UIA offers free online check-in to its passengers. Сheck in online on our website, or via UIA mobile application and print out or download your boarding pass on your mobile device.

Online check-in is available on www.flyuia.com and via mobile application for UIA's own scheduled and charter flights (when UIA is the factual air carrier), as well as for flights of other airlines participating in your carriage to your final destination, if your itinerary has been issued as a single ticket.

Please note: If you have an Economy Class ticket for a regular flight with UIA, and have not printed out your boarding pass or downloaded it on your mobile device in advance, we can issue a boarding pass for you at the airport check-in desk, for which you will be required to pay a fee of EUR 15. This fee does not apply on UIA regular flights from Beijing and Colombo, as well as on charter flights.

Click here for details on boarding passes issued at an airport.

Please note. All passengers leaving Cairo, Egypt, including those who have checked in online, with or without baggage, must receive manual immigration card at the airport check-in counter, complete and submit it during exit procedures.

ONLINE CHECK-IN OPENING AND CLOSING TIMES

Online check-in for UIA flights is now available 14 days before departure to passengers travelling in Business Class or Economy Premium Class as well as to passengers who booked and paid for the seat selection service. The option is available on UIA website and via UIA mobile application.

Passengers travelling in Economy Class who did not book seats in advance, can check in online:

  • for scheduled flights - 48 hours prior to departure;
  • for charter flights - 24 hours prior to departure;

Online check-in for scheduled and charter flights closes 2 hours prior to departure.

Exception: online check-in for flights to/from the United States opens 24 hours prior to departure.

HOW TO CHECK IN ONLINE

Retrieve your booking

Please retrieve your booking with one of the preferred option:

  • Booking or Ticket number.
  • Panorama Club card number.
  • Flight details.

If you have a single ticket including connecting flights, please enter only the first leg of your journey. For example, if you fly from Dnipro to Amsterdam via Kyiv, enter DNK-KBP to log-in.

Choose passengers and enter passport data

  • Select the names of the passengers to be checked.
  • Select your Bonus Program from the drop down list. If you are not a Panorama Club member yet, please join now.
  • Enter your country of residence and citizenship.
  • Enter your correct and complete passport data and contact details.

Passengers travelling to Germany when entering the passport data must select one of the options:

  • I have an entry visa; or
  • I do not require an entry visa to Germany; or
  • I have a Schengen residence permit.

Select your seat

If you fly Economy Class, you will be allocated a seat free of charge when you check-in online. You can also select your preferred seat via Manage My Bookings for an extra fee.
Free seat selection is available to our Business and Economy Premium Class passengers.

Click here for detailed information on seat selection.

UIA reserves the right to change the seat assigned in the process of online check-in for security and regulatory reasons.

Boarding pass

After completing online check-in on our website, print out your boarding pass and those of your travel companions. You can always download your boarding pass or send again it to your e-mail address at your convenience upon repeating Step 1.

If you check-in via mobile application, you are not required to print out your boarding pass. You can just download it on your mobile device.

Present your boarding pass and passport at security / passport controls and when boarding the aircraft.

WEB CHECK-IN TERMS AND CONDITIONS

  • Online check-in is available on www.flyuia.com and via mobile application for UIA's own scheduled and charter flights (when UIA is the factual air carrier), as well as for flights of other airlines participating in your carriage to your final destination, if your itinerary has been issued as a single ticket.
    Click here to see online check-in availability on UIA flights.
  • Online check-in to the final destination of the route or for return flight, is available if the time between the arrival of the previous flight and the departure of the next flight does not exceed 48 hours.
  • If you check in on www.flyuia.com, you need to print out your boarding pass or save its electronic version on a mobile device.
  • If you check in via our mobile application, you are not required to print out your boarding pass. You can download it on your mobile device.
  • When you check in online, you need to present a printed boarding pass or its electronic version at the airport. In any case, the barcode of the ticket must be clearly visible.

PLEASE NOTE. Passengers who have ordered special services (transportation of pets, weapons), unaccompanied minors under 16 years of age, passengers with disabilities should proceed to a check-in desk in advance in order to complete all necessary formalities, even if they have previously checked in online. If a passenger belonging to one of these categories does not appear at the check-in counter, UIA has the right not to accept such a passenger for transportation and is not obliged to delay the flight due to impossibility of timely provision and / or execution of the service. In this case, it is considered that the passenger voluntarily refused the flight: the refund of the unused ticket (part of it) or the reissue of such a ticket is made in accordance with the applicable fare rules.

If you have not checked in online on your own, UIA will check you in for your flight automatically and will send a boarding pass to your mobile phone number or e-mail address stored in the booking system. It is therefore very important that your correct and valid passport and contact details be provided at the time of booking tickets for UIA flights. Please request that your sales agent enters your correct and valid data into the booking system.

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Please note. All passengers leaving Cairo, Egypt, including those who have checked in online, with or without baggage, must receive manual immigration card at the airport check-in counter, complete and submit it during exit procedures.

AIRPORT CHECK-IN OPENING AND CLOSING TIMES

Depending on conditions at any given departure airport, the check-in opening and closing times are subject to change. Check-in and baggage drop-off for most UIA flights opens 2 hours and closes 40 minutes before the scheduled departure time at check-in desks.

EXCEPTIONS: AIRPORT CHECK-IN OPENING AND CLOSING TIMES

FLIGHT ROUTE
(scheduled departure time)
AIRPORT CHECK-IN OPENING TIME
(prior to scheduled departure time)
AIRPORT CHECK-IN CLOSING TIME
(prior to scheduled departure time)
Bangkok – Kyiv 4 hours 1 hour
New York – Kyiv 4 hours 1 hour
Toronto – Kyiv 4 hours 1 hour
Delhi - Kyiv 3 hours 1 hour
Tel Aviv – Kyiv 3 hours 1 hour
Madrid - Kyiv 3 hours 1 hour
Amman - Kyiv 3 hours 1 hour
Dubai - Kyiv 3 hours 1 hour
Beijing – Kyiv 3 hours 1 hour
Cairo - Kyiv 3 hours 1 hour
Amsterdam – Kyiv 2,5 hours 40 minutes
Munich – Kyiv 2,5 hours 1 hour
Frankfurt - Kyiv 2,5 hours 1 hour
Dusseldorf – Kyiv 2,5 hours 1 hour
Berlin – Kyiv * 2,5 hours 1 hour
Istanbul - Kyiv 2,5 hours 1 hour
Almaty – Kyiv 3 hours 40 minutes
Kharkiv – Kyiv International scheduled flights 3 hours 40 minutes
Charter flights 3 hours 40 minutes
Domestic flights across Ukraine 2 hours 30 minutes
Kyiv – Beijing 5 hours 1 hour
Kyiv – New York 3 hours 40 minutes
 

* from July 01, 2019

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CHECK-IN SPECIFICS AT SOME AIRPORTS OF DEPARTURE

  • Only at Boryspil International Airport, from March 20, 2019, the check-in of charter flights passengers and their baggage is carried out with the help of self-check-in kiosks located on the third level of Terminal D.
  • Please note. Starting 6 April 2019 due to the closure of Istanbul Atatürk Airport, all UIA flights will be operated to/from the New Istanbul Airport.
  • Cairo - Kyiv flights: check-in and departures take place at the Cairo Airport Terminal 2.
  • Toronto - Kyiv flights: check-in and departures take place at the Toronto Airport Terminal 3.
  • The check-in area for UIA flights at Munich International Airport is currently located at check-in area Z, level 04, Terminal 1.
  • The check-in desks for UIA flights from Amsterdam are located at Departure Hall 3.
    The printing of boarding passes for UIA flights at self-service check-in kiosks at Amsterdam Airport Schiphol is not available. Please have a boarding pass either printed out or downloaded and stored on your mobile device (as per the airline's rules). Otherwise, a fee will be charged for issuing a boarding pass at the airport.
  • Check-in for UIA Bangkok – Kyiv flights (PS272) takes place at check-in desks #14-19.

PLEASE NOTE: At some airports, a fee established by UIA may be charged for issuing a boarding pass (passes) if a passenger has not checked in online and/or has not provided their boarding pass (passes).

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AIRPORTS SECURITY CONTROLS SPECIFICS

Security controls normally happen after passengers have checked in.

Exception: At the airport of the city of Dnipro (Ukraine) the security controls are located before the passenger check-in area.

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SPECIFICS OF BOARDING FOR UIA FLIGHTS

Boarding for UIA flights begins 40 minutes prior to the scheduled departure time and closes 15 minutes before departure.

Exceptions: Boarding for Bangkok – Kyiv flights closes 20 minutes before departure.

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BOARDING PASS ISSUED AT AN AIRPORT OF DEPARTURE

At some airports, a fee established by UIA is charged for issuing a boarding pass (passes).

►Click here to check the flights on which a fee is charged for issuing a boarding pass at the airport.

If you have not printed out nor downloaded your boarding pass on your mobile device, you can receive it at the airport check-in desk for an established fee.

Fee for issuing boarding passes at check-in desks

  • The one-time fee is charged in the process of checking-in for UIA flights at the airport of departure per Economy Class passenger for providing a boarding pass (passes) to the final destination of the route or for return flight, if the time between the arrival of the previous flight and the departure of the next flight does not exceed 48 hours.
  • The amount of a fee charged per boarding pass is an equivalent of 15 EUR.
  • PLEASE NOTE: As long as the fee payment for a boarding pass issuance has not been made, UIA reserves the right to unilaterally change the fee amount at any time and without prior notice. The fee is charged upon providing the service and is non-refundable.

Passengers entitled to free boarding passes issued at check-in desks:

  • Charter flights passengers.
  • Passengers of UIA flights from Beijing and Colombo.
  • Business Class and Economy Premium Class passengers.
  • Passengers who have paid for an upgrade of comfort level.
  • Passengers who have checked in online, printed out / saved their boarding passes on their mobile electronic device if they opt for a paid seat selection service at the departure airport.
  • Seamen passengers.
  • Deportees and persons under police escort, persons who accompany them, as well as passengers who have been denied entry to a country of destination.
  • Passengers with a non-confirmed booking status.
  • Passengers who have been checked-in automatically and received their boarding passes without an assigned seat, provided that they have printed / saved their boarding passes on their mobile device.
  • Passengers with boarding passes saved on their mobile devices with the purpose to undergo control for aviation security (if boarding passes stored mobile / electronic devices are not accepted in accordance with airport rules);
  • Transfer passengers (if the journey is issued as a single ticket) at the transfer airport, provided that these passengers do not have boarding passes for their connecting flights.
  • In the case of reissue of boarding passes to passengers whose seat assignment had been changed due to the replacement of an aircraft type or for safety reasons, provided that they have the boarding passes for the previous UIA flights;
  • If passengers were rerouted onto a UIA flight from another UIA flight, provided that these passengers have their boarding passes for the previous UIA flights;
  • Only at Boryspil Airport (KBP): passengers who could not receive boarding passes for the PS241 Kyiv-Toronto flight at time of checking in online for their flight to Canada, due to the need to show up at the check-in desk for an additional documents verification by the Canadian immigration authorities.

NOTE: If passengers were rerouted onto UIA flights from the flights of other airlines, they must pay the fee for issuing a boarding pass.

Passengers who have ordered special services (transportation of pets, weapons), unaccompanied minors under 16 years of age, passengers with disabilities should proceed to a check-in desk in advance in order to complete all necessary formalities. If passengers belonging to one of the above categories do not have a boarding pass (passes) printed / saved on their mobile device, at some airports an established UIA fee shall be charged for issuing the boarding passes.

Passengers can use alternative methods of checking in to avoid the need for issuance of boarding passes at the airport check-in counter:

  • Online check-in via UIA mobile application or on our website. In this case passengers must print out or save their boarding passes on their mobile device.
    Click here for detailed information on Online check-in.
    Click here for detailed information on Seat selection.
  • Automatic check as long as passengers provide their passport and contact details at the time of booking. In this case passengers must print out or save their boarding passes on their mobile device sent by e-mail or mobile phone number for presenting them at the airport of departure.
    Click here for detailed information on Automatic check-in.

DEDICATED CHECK-IN DESK SERVICE FOR GROUPS

If you are travelling in a group and want to avoid the queues, benefit from UIA’s convenient group check-in paid service tailored to your needs.

A dedicated check-in counter ensures a seamless passenger and baggage airport checking in experience for groups of six or more passengers travelling under one booking on the same flight.

Dedicated group desk service Terms and Conditions

  • Send a service request to our group travel managers at [email protected] no later than 10 days before the flight departure time indicated on your ticket.
  • One dedicated check-in counter at the airport will serve up to 50 passengers and their baggage.
  • If there are more than 50 passengers in a group, please verify the need and arrange to open additional check-in counters.
  • Fare per one check-in counter: €100 at any airport in Ukraine, except those where the service is not available*; €150 at all other airports.
  • A single fare applies to the entire group, regardless of the category of passengers (including children over 2 years of age, students etc.).
  • The payment must be made at a UIA ticket office or through an agent who booked a group travel, no later than 4 days prior to the scheduled departure time of the flight.
  • General opening/closing times of checking in for a flight at the departure airport apply to the opening and closing times of the check-in counter for groups.
  • If your group travel plans change, please send a refund request at [email protected] no later than 5 days before the flight departure time.

* Exception. This service is not available at the airports of Chernivtsi, Ivano-Frankivsk, and Vinnytsia.